Return & Refund Policy
At TRIIVYA, we want you to be absolutely delighted with your purchase. We understand that sometimes things just don't work out, and we're here to help. If you're not completely satisfied with your order, we offer a 7-day return and refund policy from the date of delivery.
Our 7-Day Return & Refund Policy
You have 7 calendar days from the day you receive your item to initiate a return.
Eligibility for Return
To be eligible for a return, your item must meet the following conditions:
✓ Unused and Unworn
The item must be in its original, unused, and unworn condition.
✓ Original Packaging
The item must be returned in its original packaging, with all tags still attached. This includes any dust bags, hangers, or protective covers that came with the product.
✓ No Damage
The item must not be damaged, altered, or stained in any way.
✓ Original Condition
The item must be free from any odors, pet hair, or signs of wear.
Please note: Items purchased during special promotions, sales, or marked as "final sale" may not be eligible for return. Please check the product description or promotion terms carefully before purchasing.
How to Initiate a Return
To start a return, please follow these simple steps:
Step 1: Contact Us
Within 7 days of receiving your order, send an email to support@triivya.com or call us at +91 7201847262.
Step 2: Provide Details
In your email or call, please provide your order number, the item(s) you wish to return, and the reason for the return.
Step 3: Return Authorization
Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to send back your item. Please do not send back items without an RA number, as they will not be accepted.
Step 4: Package Your Item
Securely pack the item(s) in their original packaging, ensuring all tags are attached. Clearly write the RA number on the outside of the package.
Step 5: Return Shipping Address
B-601, Vedant Antilia, Near Nayara Petrol Pump, New Kosad Road, Amroli-394107, Surat.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
✓ Approved Refunds
If your return is approved, your refund will be processed to your original method of payment within 7-10 business days.
✗ Rejected Refunds
If the item does not meet our return eligibility criteria (e.g., it's used, damaged, or missing tags), your refund may be rejected, and the item may be sent back to you at your expense.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and then place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@triivya.com or +91 7201847262 within 48 hours of delivery. Please provide your order number and clear photos of the damaged or incorrect item. We will work quickly to resolve the issue for you.
Contact Us
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Our Customer Service Promise
We're committed to making your shopping experience exceptional. Our team is here to help you every step of the way, from purchase to post-delivery support.