FAQ
Everything you need to know about Triivya
What kind of products does Triivya offer?
Triivya offers a curated collection of women's ethnic wear including Kurtis, Sarees, Gowns, and Chaniya Cholis—blending tradition with modern elegance.
How can I place an order on Triivya?
Simply browse our collections, choose your desired product, select the size, and click "Add to Cart." Follow the checkout process to complete your order securely.
Do you ship all over India?
Yes, we offer nationwide shipping across India. Your order will be delivered right to your doorstep.
How long does delivery take?
Delivery usually takes 6-8 business days, depending on your location. In case of delays, we'll keep you informed via email or SMS.
What payment methods do you accept?
We accept Cash on delivery and Razorpay secure online payment options.
Can I return or exchange a product?
Yes, we offer a 7-day return or exchange policy if the item is unused, in original condition, and has all tags intact. Please read our Return Policy for full details.
What if I receive a damaged or wrong product?
Please contact us within 48 hours of receiving the item, and we'll resolve it through replacement or refund.
How can I contact customer support?
You can reach us via the Contact Us page on our website or email us directly at support@triivya.com. We usually respond within 24 hours.
Do you offer custom stitching or size options?
Currently, we offer standard sizes only.
Are your products ready-to-ship or made on order?
Most of our items are ready-to-ship. This will be clearly mentioned on the product page.